Comprehensive Training On-site
or Online Lets You Maximize the
Benefits from the First Day

The customer support service that most distinguishes OEM Controls is comprehensive,
personalized product training. Our goal is the same as yours: to help you max-out the
many advantages of Service Tracker Technology from the first day of installation.

Train On-site

OEM specializes in expert, in-field training. Specialists knowledgeable about
your industry and applications travel with your operators during their work hours –
even at 4 a.m. when your fuel or lube truck technicians are starting their day. This
intense, hands-on training lets operators use and understand the technology quickly,
input the information, review the results, and get questions answered instantly.

There is no faster or more effective way to get your team fully optimized with the
technology than a few hours of onsite training using actual equipment, tasks,
processes and materials.  And with instant reinforcement of key concepts,
retention is exceptional – all with zero downtime!

Train Remotely

Where remote training is preferred, OEM provides a Remote Classroom that
combines the best features of instructor and web-based training in a high-quality
training experience that precludes travel expense.

At your convenience, in 15-minute blocks, we provide a proven, fast-track way
to have your operations team up and running in an average of two hours total.
These innovative, shorter training sessions have proved to deliver a learning
experience with exceptional effectiveness and highest retention.

• Classes are led by an experienced instructor in real time.
• Learn at 5:00 and put what you learned to work at 5:30. Like our onsite
  training, there’s virtually no downtime or loss of productivity. And experts
  know these short sessions are an excellent way to reinforce new skills.
• Friendly classroom environment – get questions answered by an
  expert as they arise
• Customize class size to suit your company culture – training can
  be individually, in work teams, or larger groups.

Requirements for remote training are simple:

• A PC or laptop with a Microsoft Windows 2000 or Windows XP
• A monitor with screen resolution of 1024 x 768 pixels or better
• Broadband Internet access
• A telephone with a speaker or hands-free headset
• The ability to install GO TO MY PC Software

Implementation Management Training

OBJECTIVES:

1. Understand how to install a Service Tracker
2. Setup a Service tracker with the Com-Link program
3. Install / upgrade the PDA software
4. Understand the Operator Launch Pad (OpLP) program
5. Understand the FOG Program
6. Locate and review the .csv data
7. Navigate the web reports
8. Troubleshoot hardware and software issues
9. Setup an office

AGENDA:

A. Service Tracker

1. Service Tracker overview
2. Service Tracker Installation Review
3. Pump Tracker overview
4. Pump Tracker Installation Review

B. PDA Software

1. Com-Link Review
2. Palm Intro
3. Com-Link Intro and Tips Training
4. Service Tracker Data Setup Training
5. Advanced Palm Training
6. Palm Desktop & Conduit Installation
7. Com-Link .csv Review
8. Operator Launch Pad Training (Advanced)
9. Advanced FOG Training

C. Web Software

1. Web reporting system training
2. Report Navigation
3. Table and data setup

D. Implementation

1. Implementation Review
2. Implementation Exercise

These pages discuss the issues that are most important to these decision-makers:
CEOs | CFOs | Operations Managers | Equipment Managers | IT Managers

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OEM DATA DELIVERY, Division of OEM Controls, Inc.
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