Online Support & Onsite Management Training Seminars

Comprehensive Training On-site
or Online Lets You Maximize the
Benefits from the First Day

The customer support service that most distinguishes OEM Controls is comprehensive,
personalized product training. Our goal is the same as yours: to help you max-out the
many advantages of Service Tracker Technology from the first day of installation.

Train On-site

OEM specializes in expert, in-field training. Specialists knowledgeable about
your industry and applications travel with your operators during their work hours –
even at 4 a.m. when your fuel or lube truck technicians are starting their day. This
intense, hands-on training lets operators use and understand the technology quickly,
input the information, review the results, and get questions answered instantly.

There is no faster or more effective way to get your team fully optimized with the
technology than a few hours of onsite training using actual equipment, tasks,
processes and materials. And with instant reinforcement of key concepts,
retention is exceptional – all with zero downtime!

Train Remotely

Where remote training is preferred, OEM provides a Remote Classroom that
combines the best features of instructor and web-based training in a high-quality
training experience that precludes travel expense.

At your convenience, in 15-minute blocks, we provide a proven, fast-track way
to have your operations team up and running in an average of two hours total.
These innovative, shorter training sessions have proved to deliver a learning
experience with exceptional effectiveness and highest retention.

Classes are led by an experienced instructor in real time.
Learn at 5:00 and put what you learned to work at 5:30. Like our onsite
training, there’s virtually no downtime or loss of productivity. And experts
know these short sessions are an excellent way to reinforce new skills.
Friendly classroom environment – get questions answered by an
expert as they arise
Customize class size to suit your company culture – training can
be individually, in work teams, or larger groups.

Requirements for remote training are simple:

A PC or laptop with a Microsoft Windows 2000 or Windows XP
A monitor with screen resolution of 1024 x 768 pixels or better
Broadband Internet access
A telephone with a speaker or hands-free headset
The ability to install GO TO MY PC Software

And, OEM Controls offers custom Implementation Management Training, too.
This intense and comprehensive seminar trains management in the implementation
and effective management of the technology. Seminars are two or three days,
depending on the system, and are conducted at OEM Controls or at the
customer site. Here’s a sample Training Outline:

Implementation Management Training

OBJECTIVES:

Understand how to install a Service Tracker
Setup a Service tracker with the Com-Link program
Install / upgrade the PDA software
Understand the Operator Launch Pad (OpLP) program
Understand the FOG Program
Locate and review the .csv data
Navigate the web reports
Troubleshoot hardware and software issues
Setup an office

AGENDA:

A. Service Tracker

Service Tracker overview
Service Tracker Installation Review
Pump Tracker overview
Pump Tracker Installation Review

B. PDA Software

Com-Link Review
Palm Intro
Com-Link Intro and Tips Training
Service Tracker Data Setup Training
Advanced Palm Training
Palm Desktop & Conduit Installation
Com-Link .csv Review
Operator Launch Pad Training (Advanced)
Advanced FOG Training

C. Web Software

Web reporting system training
Report Navigation
Table and data setup

D. Implementation

Implementation Review
Implementation Exercise

Training Presentations / Instruction / Installation Manuals

Service Tracker

ST-550 Service Tracker Installation

Basic Radio Tracker Training Presentation

Equipment Setup Training Presentation

QS1105 Service Tracker Instruction Manual

Radio Tracker Instruction Manual

Radio Tracker Training Module

Service Tracker Installation Manual

Fuel Pump Tracker

Basic Fuel LP Training Presentation

Fuel Launch Pad Software Instruction Manual

Fuel Launch Pad Training Module

Pump Tracker Instruction Manual

Pump Tracker Training Presentation

Radio Fuel Launch Pad Software Installation Manual

Radio Fuel Training Presentation

Com-Link & Wiring

Com-Link Instruction Manual

Com-Link Training Module v3.

Radio Com-Link Training Module

4-Wire ST200 Wiring for use on 24V equipment with ground disconnects

JI Report

JI Report Training

HOTSYNC

HOTSYNC Training Presentation

These pages discuss the issues that are most important to these decision-makers:
CEOs | CFOs | Operations Managers | Equipment Managers | IT Managers